Refund Policy

Effective Date: 7th July 2025
 

We understand that plans can change, and we aim to be flexible while respecting the time and scheduling needs of our team and other clients. Please review our refund and cancellation terms below.
 

Service Cancellations

If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 24 hours in advance. You can contact us by email at admin@northstarassembly.com to make changes to your booking.
 

Cancellations Made With 24+ Hours Notice
No cancellation fee will be applied. If you prepaid, you are eligible for a full refund or may reschedule at no additional charge.
 

Cancellations Made With Less Than 24 Hours Notice
A cancellation fee of 20% may apply. In some cases, deposits may be non-refundable if notice is not given in time.

​

No-Shows
If no one is available at the service location during the scheduled time, and we are unable to reach you, the service may be marked as a no-show. No-shows may result in forfeiture of any deposit or partial payment.

​

Refund Eligibility

Refunds are only provided for services that were canceled in compliance with our cancellation terms or in the rare event that Northstar Assembly is unable to fulfill the service as agreed.

We do not issue refunds for:

• Completed services

• Unsatisfactory results due to issues outside our control (e.g., missing furniture parts, manufacturer defects, unsafe work conditions)

 

Rescheduling

You may reschedule your appointment free of charge if you give at least 24 hours' notice. Rescheduling within 24 hours may be subject to availability and a fee.

​

How to Request a Refund

To request a refund, please contact us at admin@northstarassembly.com with your name, service date, and reason for the request. Approved refunds will be processed to your original payment method within 5–10 business days.

 

Contact Us

For any questions about this policy, please contact:

Northstar Assembly
Email: admin@northstarassembly.com
Location: Hempstead, NY, USA